Privacy Policy
This policy explains how Pronoob Game Studio ("we", "us") handles personal data in our mobile games (each a "Game"), currently: Heavenly Gate Guard (天门守卫), Emberthrone, and on this website. It applies to every Game we publish, including future ones, unless a Game's own notice says otherwise. Contact: support@pronoobgamestudio.com.
1. Data we collect
- Account data. When you create an account or sign in we receive your email address, display name and a unique account ID. If you use Google or Facebook sign-in we receive the name, email address and profile ID that provider shares with us. We never see or store your Google or Facebook password. For email accounts, your password is handled by Firebase Authentication and is stored only in hashed form.
- Game progress (heroes, levels, items, settings). Stored on your device. In Games that offer cloud backup, online ranking or player-versus-player features, your progress and the related results (for example scores and match outcomes) are also stored on our servers linked to your account so you can restore them on another phone. If a Game starts collecting new kinds of data, we update this policy first.
- Advertising data. If the Game shows optional ads, our ad partner (for example Google AdMob) may collect your device advertising ID, IP address, approximate location, device model and ad interactions to deliver and measure ads.
- Technical data such as crash and performance information, and basic security logs (for example sign-in time) to protect accounts and fix bugs.
We do not ask for your phone number, contacts, photos, microphone or precise location.
2. Why we use it
- To create and secure your account and let you sign in (performance of our contract with you).
- To run the Games, save and restore progress, and provide support.
- To show and measure ads that fund the Game, based on your ad choices.
- To detect fraud, cheating and abuse, and to comply with law.
3. Service providers
We use: Google Firebase Authentication (Google LLC) to manage sign-in; Google Sign-In and Facebook Login (Meta Platforms) if you choose those options; Google AdMob for ads; and Cloudflare to host this website. They process data on our behalf or under their own privacy policies. We do not sell your personal data and do not share it for third-party marketing.
4. Ads and your choices
Ads are optional in our Games and shown when you choose to watch one. You can choose personalised or non-personalised ads, and you can reset or limit your advertising ID in your phone settings.
5. Children
Our Games are intended for people aged 13 and over. You must confirm this when creating an account. We do not knowingly collect personal data from children under 13. If you believe a child has given us data, contact us and we will delete it.
6. Retention and deletion
We keep account data while your account is active. You can delete your account inside any Game (👤 Account → Delete my account) or by following this page. Deletion removes your account and any progress stored on our servers; limited records may be kept where the law requires, and ad partners keep data under their own policies.
7. Your rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA) you may request access to, correction of, or withdrawal of consent for your personal data. If you are in the EU/UK you also have GDPR rights, including portability, erasure and the right to complain to your supervisory authority. Contact support@pronoobgamestudio.com; we aim to reply within 30 days.
8. International transfers and security
Our providers may process data in countries outside Malaysia, including the United States and Singapore, using appropriate safeguards. Data is encrypted in transit. No system is perfectly secure, but we take reasonable steps to protect your data.
9. Changes
We will update the date above when this policy changes and, for significant changes, tell you in the Game. Continued play after a change means you accept it.