Delete your account and data

Pronoob Game Studio · applies to all our games: Heavenly Gate Guard (天门守卫), Emberthrone

One account works across our Games, so deleting it removes it from all of them.

Option 1 — inside the Game (fastest)

1. Open any of our Games and sign in.
2. From the main menu tap the 👤 Account button.
3. Tap Delete my account, type DELETE and confirm.

Your account is deleted immediately and progress on this device is erased. If the Game asks you to sign in again first, do so, then repeat the steps.

Option 2 — by email (if you can't open the Game)

Email support@pronoobgamestudio.com from the address used for your account with the subject Delete my account. Tell us whether you signed in with email, Google or Facebook. We confirm your identity and delete the account within 30 days.

What is deleted

• Your account (email, display name, account ID) in Firebase Authentication.
• Any game progress stored on our servers linked to the account.

What may remain

• Security or legal records we are required to keep, for up to 90 days where applicable.
• Data held by Google, Meta or ad partners under their own policies — manage it in your Google Account or Facebook settings.

Facebook users — data deletion

To remove the link between Facebook and the Game: Facebook → Settings & privacy → Settings → Apps and websites → select the Game (for example Heavenly Gate Guard) → Remove. Then also use Option 1 or 2 above to delete the Game account itself.